Moving house?

Follow our guide below to get your electricity, natural gas and internet connected, ensuring your new home is powered up and comfortable in just a few easy steps! 

For LPG – You can move your LPG connection by selecting LPG above. 

Moving into an apartment? Head over to embedded services to open or close embedded network electricity, hot water or unmetered appliance services. 

Arrange your move anytime you’d like, just pick the day before you’re due to move in as the connection date. Each distributor has a different timeframe for connection. 

Electricity: book your move online on a weekday before 1 pm, Monday to Friday (excluding public holidays) for next business day electricity connections. 

Natural gas: it can take up to three business days. 

Internet: eligible customers can have their selected nbn® plan connected the next business day, but you must give us notice by 1pm*. 

Once you’ve booked your move with Origin, we’ll be in touch each step of the way. Keep an eye out for our emails (or texts) and we’ll let you know what comes next. 

Check out our moving checklist that’s filled with handy house moving tips. 

Origin’s Move Promise

When you’re moving house, we want your energy to be up and running when you need it to be. To get your power connected at your new property the next business day, we have Origin’s Move Promise*. We guarantee your energy to be switched on, when you book your move online before 1pm on a weekday. Or you can claim up to $400 (incl GST) per day in credit until your energy is connected. T&C’s apply. 

If you need a same-day electricity connection, please call us on (13 24 61).

Our energy experts can help, and we’ll let you know if any additional fees apply.

See moving fees to find out more. 

13 MOVE (13 66 83)

We’re around
Mon–Fri 8am–6pm
Need an interpreter?

Moving to a new property doesn’t automatically disconnect your existing electricity and natural gas connection. You can keep the address active for as long as you’d like or let your energy provider know you’d like to disconnect.  

Moving electricity and natural gas accounts

Easily book a disconnection for your electricity and natural gas services in My Account or the Origin app.

When you book a disconnection, the distributor will come out to do a final meter read. Meters can be disconnected from 7am on the day you choose, so it might be best to choose a disconnection day that falls after you have moved out.

Our guide to moving house with LPG bottled gas

Easily book a disconnection for your LPG in My Account or the Origin app. Or give us a call on 13 35 74.

Moving out of an apartment building where Origin supplies the electricity, gas appliances or hot water.

The quickest way to disconnect your apartment’s services is through My Account or the Origin app. It’ll have all of your details in there which makes the process much smoother and easier.

If you can’t access My Account right now, you can use the forms below.

• Disconnect your centralised electricity service

• Disconnect your hot water service

Moving fees are determined by your distributor and will appear on your energy bill. 

Connection fees when you move in – electricity and natural gas 

Fees will range from $8.58 to $149.11 (incl GST) and will be included in your first Origin bill at your new address. 

Disconnection fees when you move out – electricity and natural gas 

These will appear on the final bill from your old address.  

For our customers, disconnection fees range between $8.58 to $149.11 (incl GST). 

When you book your move online, we’ll let you know the exact fees. You can also look up the moving fees for your state here. 

Need further assistance with moving house or getting power connected? Find more information on Help & Support or contact us online. 

• How can I change my connection date?
• How do I prepare my property for a meter read?
• Live in Queensland? Learn about Visual Safety Inspections (VSI)

Book your move online on a weekday before 1pm, Monday to Friday (excluding public holidays) for next business day electricity connections. Or you can claim up to $400 (incl GST) per day in credit until your energy is connected. Outside of this time, or for same day connections, call us on 13 MOVE (13 66 83). Please note, natural gas connections can take up to 3 business days.

Not available in all areas or for new properties – for more info, see our full terms and conditions.

Queensland customers who require a visual safety inspection or live in an excluded location are not eligible for Origin’s Move Promise.

The $30 off for 6 months offer is a monthly bill credit available to new or moving Origin internet residential customers who sign up direct with Origin to any nbn™ or Opticomm fibre plan. Availability subject to change. The $30 is given as bill credit. $10 ongoing monthly discount also available if you hold an eligible energy account that you identified during sign up, or contact the Origin Internet team to add the discount. T&Cs apply.

Offer available to new or moving residential customers in Victoria who sign up to an Origin Go Variable electricity and/or natural gas plan by 13 September 2026 online via Origin’s website or over the phone 

Receive a $200 (inc. GST) bill credit for electricity if you have not received a credit for electricity in the previous 12 months at that address, and your plan is still active on 13 September 2026.     

Receive a $100 (inc. GST) bill credit for natural gas if you have not received a credit for natural gas in the previous 12 months at that address, and your plan is still active on 13 September 2026. 

Credits are applied towards the charges on your relevant bill and are not redeemable for cash.   

To find out if you’ve received a credit in the previous 12 months, call us on 13 24 61.  

Energy Fact Sheets are available on request or at originenergy.com.au/pricing. For clear advice on the right plan for you, contact us on 13 24 61.

• Offer available to new or moving residential customers in New South Wales, Queensland and South Australia who sign up to an Origin Go Variable electricity and/or natural gas plan by 13 September 2026 online via Origin’s website.  
• In the Ergon network – only available in select postcodes for customers without solar. 
• Receive a $200 (inc. GST) bill credit for electricity if you have not received a credit for electricity in the previous 12 months at that address, and your plan is still active on 13 September 2026.     
• Receive a $100 (inc. GST) bill credit for natural gas if you have not received a credit for natural gas in the previous 12 months at that address, and your plan is still active on 13 September 2026. 
• Credits are applied towards the charges on your relevant bill and are not redeemable for cash.   
• To find out if you’ve received a credit in the previous 12 months, call us on 13 24 61.  
• Basic Plan Information Documents that contain all the key details about an energy plan are available on request or at originenergy.com.au/pricing. 

What are bundle offers?

“Bundle” offers refer to discounts Origin offers when you have more than one Origin product. When you bundle your Origin electricity and/or natural gas and/or hot water or centralised energy plan(s) and/or LPG plan(s) with your Origin home broadband plan, you’ll save $10/month. The bundle offer is only available to residential customers who take up an offer to bundle their energy plan(s) with internet.

How to bundle your Origin energy plan(s) with an internet plan

Simply head to Compare Plans and browse what we have on offer. Select the energy plan that best suits your needs. You’ll need to enter your personal details including your name, address and email address. During the sign up process, you’ll be prompted to add an internet plan. After you’ve chosen your internet plan, you’ll see the ongoing $10 saving automatically applied to your cart.