Reliable internet, loaded with good

Providing tech support to our internet customers

[on-screen text]: We dropped in to visit our customers and optimise their internet
Team member 1: So usually in our role, we don’t get to meet customers face to face. So what we did today was we provided some new hardware to be able to provide further coverage of the wi-fi throughout the property.
Team member 2: So this is an eero 6+ modem. These can work as a mesh device. This looks very modern with Origin Internet. You also get the eero Secure subscription for free, and that means you get to install this little app on your phone that can connect directly to these devices. Seeing Tracey enjoying the internet today, that makes me feel really happy.
Tracey: I’ve had an awesome experience with Origin.

Optimising our customer’s home internet

Customer 1: That’s amazing. Cameron, thank you so much.
[on-screen text]: We spoke with Origin Internet customers in every state and territory of Australia. What are the main problems you’ve had with internet historically?
Customer 2: Problems that I’ve had are just, like, lagging. It’s lagging.
Customer 3: Slow internet.
Customer 1: Cutting out to one end of the house.
Customer 4: You find it hard to connect, or you only get the one bar.
Customer 5: Most often we have to use a mobile network.
Team member 1: So today we determined that the wi-fi was located at the front of the house, which was not giving enough coverage to the back of the house. So what I’ve got here is some brand new routers for you.
Team member 2: They act like a wi-fi boost based on where you are in the house. It’s going to connect to the best one that’s going to give you the best signal. And with Origin Internet, you also get the eero Secure subscription for free. You get to install this little app on your phone that can connect directly to these devices, and you can have control over all the devices at your home.
Customer 6: I think now we’ll be able to have more seamless video calls.
Customer 7: Basically every day of the week, I’m going to zoom for 8 or 9 hours. I need it to work. I need it to work perfectly.
Team member 1: So as a result, today Juanita and her and her family will have greater internet speeds and greater wi-fi coverage.
Team member 2: Seeing Tracey enjoying the internet today, that makes me feel really happy.
Team member 3: She was really appreciative considering that she has a big family.
[on-screen text]: We had one last surprise!
Team member 4: We would like to give you a year’s worth of internet for free on a high speed plan.
Customer 6: That’s awesome. Thank you so much.
Customer 4: It’s going to be a huge difference to my household.
Customer 1: Oh my, I didn’t see that coming. Wow.

Yes! You can get $10 OFF* your unlimited internet service each month when you bundle your home internet and energy services with Origin. That’s a savings of $120 per year if you have both internet and electricity, natural gas, hot water and/or centralised energy accounts.

• New to Origin? Sign up for internet and energy together! Start by selecting an electricity or natural gas service, then add internet and choose your speed during sign-up. The $10/month bundle discount will apply automatically.
• Already with Origin? Add internet to your existing service to save $10/month. Bundle any unlimited internet service with Origin Energy, and the $10 discount will appear in your cart.

When you sign-up for a new internet service with Origin, there might be additional fees and charges that we need to pass on to you. You can find a breakdown of our internet fees and charges here

The charges depend on your location, the type of technology that’s available, connection and installation requirement and new development area charges (this applies to nbn and fibre connections). This could also include charges for line connections, set-up charges, and modem and delivery fees.

Once you’ve signed up, look for the welcome email from us confirming your account details and next steps to get your service online. Don’t forget to check your spam filter if you can’t find the email in your inbox.

If you’ve purchased an Origin modem to go with your home internet service, we’ll send the modem to the delivery address you gave us.

Follow our step-by-step modem set up guide for instructions on how to get connected. We’ll help you work out your internet type and how to get set up – along with some troubleshooting tips if you get stuck.

Want to BYO modem instead? That’s fine with us. You’ll need to make sure your modem is compatible with the type of internet service and technology you’re connecting to. Learn more about bringing your own modem and how to get set up.

If you’re still having trouble connecting, please contact us.

If you’re moving to a new address, we can help you move your Origin internet service in a few simple steps. Speak to our team on 1300 980 711 to book your move. We’re available Monday to Sunday, 8am to 11pm.

We’ll check if the internet service you’re currently on is available at your new address. Then we’ll let you know the timeframes and book in your new connection. You should be able to use your existing modem at your new address as well, but feel free to ask us about it when you call.

Since you’re moving house, it’s a great time to check out our electricity and natural gas services on offer. You’ll save $10/month* when you bundle your nbn or fibre internet service with Origin energy.

• Internet fees and charges 
• Internet customer terms and other policies 
• Critical Information Summaries
• Privacy document

Australia’s Most Satisfied Customers – 2023, 2024, 2025 & 2026 ​

For the fourth year running, we’ve won Canstar Blue’ Most Satisfied Customers for Bundled Energy & Telecommunications Award!​ We received top marks from our customers for overall satisfaction with five-star ratings for value for money, network coverage and reliability, and customer service.

Our 30-Day Money Back Network Guarantee is available to new Origin Internet customers. If you’re not satisfied with your Origin internet service and we can’t resolve your network issue, we’ll refund your first monthly fee. Please note, that hardware costs are excluded.

View the full terms, conditions, and eligibility criteria to make a claim.